POOR IMPLEMENTATION OF THE TELEWORKING LAW AND ITS INFLUENCE ON THE JOB PERFORMANCE OF PUBLIC SERVANTS IN PERU

Abstract

This research, framed within the context of public management, aimed to determine the extent to which the deficient implementation of the Teleworking Law influences the job performance of public servants in Peru. The study employed a quantitative, basic research approach with a non-experimental, cross-sectional, correlational-causal design. The sample consisted of civil servants from Peruvian state institutions. Data collection focused on the implementation of teleworking (job flexibility, work autonomy, process digitization, and task completion) and job performance (effectiveness, efficiency, and productivity). The results revealed a moderate and statistically significant positive correlation between the implementation of the Teleworking Law and job performance (r = 0.448; p = 0.008). This indicates that better conditions for the application of the regulations are associated with a higher level of performance among civil servants. Furthermore, the study identified that adequate implementation of teleworking, based on autonomy, flexibility, digitization, and activity control, significantly contributes to job performance. In contrast, poor implementation limits the effectiveness of this work modality. It is concluded that the implementation of the Teleworking Law significantly influences the performance of civil servants in Peru, highlighting the need to strengthen institutional management to optimize its application.