FACTORS AFFECTING STUDENTS' SATISFACTION WITH THE QUALITY OF GENETIC AND DISTANCE LEARNING SERVICES OF THE UNIVERSITY OF TRANSPORT TECHNOLOGY

Abstract

This study aims to identify the factors affecting student satisfaction with the quality of distance learning services at the University of Transport Technology. Surveys were distributed to 250 students currently enrolled in the university’s distance learning program. Through statistical steps including Cronbach’s Alpha reliability assessment, EFA factor analysis, and linear regression, the results show that lecturer quality, course design, and student expectations have a positive correlation, while timely feedback has a negative correlation with student satisfaction regarding the quality of distance learning services. Among these variables, lecturer quality accounts for 25.1%, course design for 29.2%, timely feedback for 14.3%, and student expectations for 27.9%.